18265801. Selectable Controls for Interactive Voice Response Systems simplified abstract (GOOGLE LLC)

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Selectable Controls for Interactive Voice Response Systems

Organization Name

GOOGLE LLC

Inventor(s)

Brandon Charles Barbello of Mountain View CA (US)

Shenaz Zack of San Mateo CA (US)

Tim Wantland of San Francisco CA (US)

Jan Piotr Jedrzejowicz of San Francisco CA (US)

Selectable Controls for Interactive Voice Response Systems - A simplified explanation of the abstract

This abstract first appeared for US patent application 18265801 titled 'Selectable Controls for Interactive Voice Response Systems

Simplified Explanation

This patent application describes systems and techniques for improving interactive voice response (IVR) systems by enabling selectable controls. Here are the key points:

  • The systems and techniques can determine if audio data from a voice or video call includes multiple selectable options.
  • The third party in the call audibly provides the selectable options.
  • The computing device can determine a text description of the selectable options.
  • Two or more selectable controls can be displayed on a display.
  • The user can select a control to indicate their chosen option.
  • This improves the user experience with voice and video calls by making IVR systems easier to navigate and understand.

Potential applications of this technology:

  • Call centers and customer service systems can use this technology to enhance their IVR systems, making it easier for callers to navigate through options and select their desired choices.
  • Teleconferencing and video conferencing systems can implement this technology to improve the user experience during group calls, allowing participants to easily select options or make choices during the call.

Problems solved by this technology:

  • Traditional IVR systems can be confusing and frustrating for users to navigate, leading to a poor user experience.
  • Users may struggle to understand and remember the available options during a voice or video call.
  • This technology solves these problems by providing selectable controls and text descriptions of options, making it easier for users to navigate and select their desired choices.

Benefits of this technology:

  • Improved user experience: Users can easily navigate and understand IVR systems, leading to a more positive interaction with voice and video calls.
  • Time-saving: Users can quickly select their desired options without the need for lengthy verbal instructions or menu navigation.
  • Increased efficiency: IVR systems can handle calls more effectively, reducing the need for human intervention and improving overall call handling capabilities.


Original Abstract Submitted

This document describes systems and techniques to enable selectable controls for interactive voice response (IVR) systems. The described systems and techniques can determine whether audio data associated with a voice or video call between a user of a computing device and a third party includes multiple selectable options. The third party audibly provides the selectable options during the call. In response to determining that the audio data includes the selectable options, the computing device can determine a text description of the multiple selectable options. The described systems and techniques can then display two or more selectable controls on a display. The user can select a selectable control to indicate a selected option of the multiple selectable options. In this way, the described systems and techniques can improve a user experience with voice calls and video calls by making IVR systems easier to navigate and understand.

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