18100459. SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENCY AND/OR DURATION OF ASSISTANT INTERACTION simplified abstract (GOOGLE LLC)

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SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENCY AND/OR DURATION OF ASSISTANT INTERACTION

Organization Name

GOOGLE LLC

Inventor(s)

Yuval Baror of Mountain View CA (US)

Michael Andrew Goodman of Oakland CA (US)

Praveen Krishnakumar of Zurich (CH)

SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENCY AND/OR DURATION OF ASSISTANT INTERACTION - A simplified explanation of the abstract

This abstract first appeared for US patent application 18100459 titled 'SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENCY AND/OR DURATION OF ASSISTANT INTERACTION

Simplified Explanation

The patent application describes a system that uses an assistant to make automated phone calls to entities.

  • The system can identify a specific item and find a group of entities associated with that item.
  • The assistant can then initiate phone calls with those entities to request status updates on the item.
  • Based on the information received during the calls, the assistant can determine when to make further calls to request additional status updates.

The system can also perform actions on behalf of a user.

  • When a user requests an action, the system can identify a group of entities that can perform that action.
  • The assistant can initiate a call with one entity to perform the action.
  • During the call, the assistant can initiate another call with a different entity if needed.
  • The system can generate notifications for the user based on the results of the calls.

Potential applications of this technology include:

  • Customer service: The system can make automated calls to customers to provide status updates on their orders or to resolve issues.
  • Supply chain management: The system can make calls to suppliers to check on inventory levels or to place orders.
  • Appointment scheduling: The system can make calls to schedule appointments with clients or customers.

Problems solved by this technology include:

  • Time-consuming manual phone calls: The system automates the process of making phone calls and requesting status updates, saving time and effort.
  • Efficient communication: The system ensures that the right entities are contacted and that status updates are obtained in a timely manner.
  • Improved user experience: The system can provide notifications to users, keeping them informed about the progress of their requests or actions.

Benefits of this technology include:

  • Increased productivity: The system automates repetitive tasks, allowing users to focus on more important activities.
  • Improved accuracy: The system can gather accurate and up-to-date information from entities, reducing the risk of errors.
  • Enhanced customer satisfaction: The system provides timely updates and notifications, improving the overall customer experience.


Original Abstract Submitted

Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.

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