17946477. SYSTEM AND METHOD FOR A VOICE-ACTIVATED USER SUPPORT SYSTEM simplified abstract (GM GLOBAL TECHNOLOGY OPERATIONS LLC)
Contents
SYSTEM AND METHOD FOR A VOICE-ACTIVATED USER SUPPORT SYSTEM
Organization Name
GM GLOBAL TECHNOLOGY OPERATIONS LLC
Inventor(s)
Alaa M. Khamis of Courtice (CA)
Kenneth R. Booker of Grosse Pointe Woods MI (US)
SYSTEM AND METHOD FOR A VOICE-ACTIVATED USER SUPPORT SYSTEM - A simplified explanation of the abstract
This abstract first appeared for US patent application 17946477 titled 'SYSTEM AND METHOD FOR A VOICE-ACTIVATED USER SUPPORT SYSTEM
Simplified Explanation
The abstract of the patent application describes a user support system in a vehicle cabin that utilizes a microphone, a visual display, and a controller to receive voice-based requests from a user and employ a virtual assistant to determine user interactions and specific intents in real-time.
- The user support system includes a microphone, a visual display, and a controller.
- The controller has an instruction set to receive voice-based requests from the user via the microphone.
- A virtual assistant is employed to determine user interactions and specific intents for the voice-based requests, including capturing metadata.
- The controller determines user interaction parameters and user satisfaction parameters based on the voice-based requests.
- The controller responds in real-time to the voice-based requests based on the user satisfaction and interaction parameters associated with the virtual assistant.
---
- Potential Applications
This technology can be applied in various industries such as automotive, smart home systems, customer service, and healthcare for hands-free user interactions.
- Problems Solved
This technology solves the problem of providing efficient and personalized user support through voice-based interactions in real-time.
- Benefits
The benefits of this technology include improved user experience, increased efficiency in user support, and the ability to capture user sentiment for better service delivery.
- Potential Commercial Applications
Potential commercial applications of this technology include in-vehicle infotainment systems, smart home devices, call centers, and healthcare facilities.
- Possible Prior Art
Prior art may include existing voice assistant technologies such as Siri, Alexa, and Google Assistant, but the specific combination of a user support system in a vehicle cabin with real-time user interaction and sentiment analysis may be novel.
---
- Unanswered Questions
- How does the system ensure user privacy and data security when capturing voice-based requests and user interactions?
The patent application does not provide details on the mechanisms in place to safeguard user data and privacy during voice interactions.
- What are the potential limitations or challenges of implementing this technology in different environments or languages?
The abstract does not address the potential challenges of adapting the user support system to diverse environments or languages, which could impact its effectiveness and accuracy in real-world applications.
Original Abstract Submitted
The concepts include a user support system in the form of a microphone, a visual display arranged in a vehicle cabin, and a controller. The controller includes an instruction set that is executable to receive, via the microphone, a voice-based request from a user, and employ a virtual assistant to determine a user interaction in real time and to determine a specific intent for the voice-based request, including capturing metadata. A user interaction routine determines a user interaction parameter associated with the virtual assistant based upon the voice-based request from the user. A user sentiment analysis routine determines a user satisfaction parameter associated with the virtual assistant based upon the voice-based request from the user. The controller responds in real-time to the voice-based request based upon the user satisfaction parameter and the user interaction parameter that are associated with the virtual assistant.
