17933700. VIRTUAL AGENT FOR PROPERTY INCIDENT REMEDIATION simplified abstract (AT&T Intellectual Property I, L.P.)

VIRTUAL AGENT FOR PROPERTY INCIDENT REMEDIATION

Organization Name

AT&T Intellectual Property I, L.P.

Inventor(s)

Adrianne Luu of Atlanta GA (US)

Robert Moton, Jr. of Alpharetta GA (US)

Ryan Schaub of Berkeley Lake GA (US)

Timothy Knezevich of Mentor OH (US)

Barrett Kreiner of Woodstock GA (US)

Wei Wang of Harrison NJ (US)

Ari Craine of Marietta GA (US)

Robert Koch of Peachtree Corners GA (US)

VIRTUAL AGENT FOR PROPERTY INCIDENT REMEDIATION - A simplified explanation of the abstract

This abstract first appeared for US patent application 17933700 titled 'VIRTUAL AGENT FOR PROPERTY INCIDENT REMEDIATION

Simplified Explanation

The disclosed technology enables a property to identify and mediate issues automatically, such as scheduling maintenance services and granting access to service providers.

• Sensor data from the property is analyzed to detect incidents that require mediation.
• Actions are taken to remediate the incident, such as scheduling repairs or temporarily halting damage.
• Communication between property owners and service providers is facilitated if necessary.

Potential Applications

This technology can be applied in various industries, including real estate, property management, and facility maintenance.

Problems Solved

1. Streamlining the process of identifying and resolving property issues. 2. Improving efficiency in scheduling maintenance services and repairs.

Benefits

1. Increased property maintenance efficiency. 2. Timely resolution of property issues. 3. Enhanced communication between property owners and service providers.

Potential Commercial Applications

Optimizing property management processes for residential and commercial properties.

Possible Prior Art

One possible prior art could be automated scheduling systems for maintenance services in commercial buildings.

Unanswered Questions

How does the technology handle emergency situations that require immediate attention?

The abstract does not specify how the system differentiates between routine maintenance issues and emergencies.

What measures are in place to ensure the security and privacy of property sensor data?

The abstract does not mention any security protocols or data protection mechanisms for the sensor data collected from the property.

Original Abstract Submitted

The disclosed technology is directed towards enabling a property, such as via a device associated with a residential or commercial property, to identify an issue and arrange for mediation of the issue. For example, a service provider can be automatically scheduled to resolve a maintenance issue at a scheduled time, with controlled (e.g., key code-based) property access granted to the service provider in the corresponding timeframe. Sensor data obtained from a sensor associated with the property can be analyzed to determine when an incident related to the property has occurred that needs mediation. An action to remediate the incident is determined and taken, such as to schedule a repair. An automated action can also be taken, e.g., to temporarily halt damage resulting from the issue until the repair can take place. If needed, communication between the party responsible for the property and the service provider is facilitated.