17931911. AUTOMATICALLY LOCATING RESPONSES TO PREVIOUSLY ASKED QUESTIONS IN A LIVE CHAT TRANSCRIPT USING ARTIFICIAL INTELLIGENCE (AI) simplified abstract (INTERNATIONAL BUSINESS MACHINES CORPORATION)
Contents
- 1 AUTOMATICALLY LOCATING RESPONSES TO PREVIOUSLY ASKED QUESTIONS IN A LIVE CHAT TRANSCRIPT USING ARTIFICIAL INTELLIGENCE (AI)
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 AUTOMATICALLY LOCATING RESPONSES TO PREVIOUSLY ASKED QUESTIONS IN A LIVE CHAT TRANSCRIPT USING ARTIFICIAL INTELLIGENCE (AI) - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Original Abstract Submitted
AUTOMATICALLY LOCATING RESPONSES TO PREVIOUSLY ASKED QUESTIONS IN A LIVE CHAT TRANSCRIPT USING ARTIFICIAL INTELLIGENCE (AI)
Organization Name
INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor(s)
Krishnasuri Narayanam of Bangalore (IN)
Ratnakar Behera of Bangalore (IN)
Avinash Tukaram Mane of Chinchwad (IN)
AUTOMATICALLY LOCATING RESPONSES TO PREVIOUSLY ASKED QUESTIONS IN A LIVE CHAT TRANSCRIPT USING ARTIFICIAL INTELLIGENCE (AI) - A simplified explanation of the abstract
This abstract first appeared for US patent application 17931911 titled 'AUTOMATICALLY LOCATING RESPONSES TO PREVIOUSLY ASKED QUESTIONS IN A LIVE CHAT TRANSCRIPT USING ARTIFICIAL INTELLIGENCE (AI)
Simplified Explanation
The patent application describes a method, computer program product, and computer system for identifying likely duplicate questions in real-time during meetings and organizing them for better efficiency.
- Model trained to identify duplicate questions
- Level of duplication identified between questions in meeting transcript
- Askers pointed to previously asked questions
- Duplicate questions arranged in single point question by topic
- New meeting transcript generated with individual and single point questions
Potential Applications
This technology could be applied in various industries such as customer service, education, and research where organizing and identifying duplicate questions can improve efficiency and productivity.
Problems Solved
1. Time wasted on answering the same questions repeatedly 2. Difficulty in organizing and categorizing questions in a meeting setting 3. Inefficiency in managing meeting transcripts and follow-up actions
Benefits
1. Improved meeting efficiency and productivity 2. Enhanced user experience for attendees and askers 3. Streamlined process for handling duplicate questions
Potential Commercial Applications
Streamlining Meeting Transcripts with Duplicate Question Identification Technology
Original Abstract Submitted
Method, computer program product, and computer system are provided. A model is trained, in real-time to identify likely duplicate questions. A level of duplication is identified between a question and a previously asked question in a meeting transcript. An asker is pointed to where in the meeting transcript the question was the previously asked. All duplicate questions are arranged in a single point question by topic. A new meeting transcript is generated and displayed to attendees, including each individual question and each single point question.
