17850278. TECHNIQUES TO PERFORM DYNAMIC CALL CENTER AUTHENTICATION UTILIZING A CONTACTLESS CARD simplified abstract (Capital One Services, LLC)

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TECHNIQUES TO PERFORM DYNAMIC CALL CENTER AUTHENTICATION UTILIZING A CONTACTLESS CARD

Organization Name

Capital One Services, LLC

Inventor(s)

Francis Ogbennah of Baltimore MD (US)

Katherine Mchugh of Richmond VA (US)

Kevin Osborn of Newton Highlands MA (US)

TECHNIQUES TO PERFORM DYNAMIC CALL CENTER AUTHENTICATION UTILIZING A CONTACTLESS CARD - A simplified explanation of the abstract

This abstract first appeared for US patent application 17850278 titled 'TECHNIQUES TO PERFORM DYNAMIC CALL CENTER AUTHENTICATION UTILIZING A CONTACTLESS CARD

Simplified Explanation

Abstract

Techniques and systems are described for performing authentication using a mini-application. This patent application introduces a simplified explanation of the abstract and provides bullet points to explain the patent/innovation.

  • The patent application focuses on techniques and systems for authentication.
  • Authentication is performed using a mini-application.
  • The mini-application is designed to simplify the authentication process.
  • The techniques and systems described in the patent application aim to enhance security and user experience during authentication.

Potential Applications

The technology described in this patent application has potential applications in various industries and scenarios, including:

  • Online banking and financial services: The mini-application can be used to authenticate users accessing their accounts and conducting transactions securely.
  • E-commerce platforms: The technology can be implemented to verify the identity of users during online purchases, ensuring secure transactions.
  • Social media platforms: The mini-application can be utilized to authenticate users and protect their accounts from unauthorized access.
  • Government services: The technology can be applied to authenticate citizens accessing government portals and services securely.

Problems Solved

The technology presented in this patent application addresses several problems related to authentication processes, including:

  • Simplifying authentication: The mini-application simplifies the authentication process, making it more user-friendly and efficient.
  • Enhancing security: By utilizing a mini-application, the technology enhances security measures, reducing the risk of unauthorized access.
  • Improving user experience: The simplified authentication process provided by the mini-application improves the overall user experience, making it more convenient and user-friendly.

Benefits

The technology described in this patent application offers several benefits, including:

  • Increased security: By utilizing a mini-application for authentication, the technology enhances security measures, reducing the risk of identity theft and unauthorized access.
  • Improved user experience: The simplified authentication process provided by the mini-application improves user experience, making it more convenient and user-friendly.
  • Streamlined processes: The technology streamlines the authentication process, saving time and effort for both users and service providers.


Original Abstract Submitted

Techniques and systems to perform authentication utilizing a mini-application.