17544449. AUTOMATED COMMUNICATION EXCHANGE PROGRAMS FOR ATTENDED ROBOTIC PROCESS AUTOMATION simplified abstract (INTERNATIONAL BUSINESS MACHINES CORPORATION)
AUTOMATED COMMUNICATION EXCHANGE PROGRAMS FOR ATTENDED ROBOTIC PROCESS AUTOMATION
Organization Name
INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor(s)
Danish Contractor of New Delhi (IN)
Ateret Anaby - Tavor of Haifa (IL)
AUTOMATED COMMUNICATION EXCHANGE PROGRAMS FOR ATTENDED ROBOTIC PROCESS AUTOMATION - A simplified explanation of the abstract
This abstract first appeared for US patent application 17544449 titled 'AUTOMATED COMMUNICATION EXCHANGE PROGRAMS FOR ATTENDED ROBOTIC PROCESS AUTOMATION
Simplified Explanation
The abstract describes a method, system, and computer program for implementing automated communication exchange programs for attended robotic process automation. Here are the key points:
- The technology is focused on attended robotic process automation, which involves human interaction with automated processes.
- The method involves invoking automated communication exchange programs in response to user input during a communication related to the robotic process automation.
- The automated communication exchange programs determine information related to the user input and carry out a portion of the user communication based on that information.
- The technology also includes performing automated actions in connection with carrying out the user communication.
Potential applications of this technology:
- Streamlining customer service interactions by automating certain parts of the communication process.
- Enhancing productivity by automating repetitive tasks in a user's communication workflow.
- Improving accuracy and efficiency in data entry and information retrieval processes.
Problems solved by this technology:
- Reducing the need for manual intervention in communication processes, leading to time and cost savings.
- Minimizing errors and inconsistencies in communication by automating certain tasks.
- Improving the overall efficiency and effectiveness of attended robotic process automation.
Benefits of this technology:
- Increased productivity and efficiency by automating repetitive and time-consuming tasks.
- Improved accuracy and consistency in communication processes.
- Enhanced customer experience through streamlined and automated interactions.
Original Abstract Submitted
Methods, systems, and computer program products for implementing automated communication exchange programs for attended robotic process automation are provided herein. A computer-implemented method includes invoking, during a user communication associated with an attended robotic process automation context, at least one automated communication exchange program in response to at least one user input; determining, using the at least one automated communication exchange program, information directed to the at least one user input; carrying out, using the at least one automated communication exchange program, at least a portion of the user communication subsequent to determining the information directed to the at least one user input; and performing one or more automated actions in connection with automatically carrying out the at least a portion of the user communication.
