17524163. DEFECT TRACKING AND REMEDIATION USING CLIENT-SIDE SCREEN RECORDING simplified abstract (International Business Machines Corporation)

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DEFECT TRACKING AND REMEDIATION USING CLIENT-SIDE SCREEN RECORDING

Organization Name

International Business Machines Corporation

Inventor(s)

Pavan Kumar Penugonda of Anakapalle (IN)

Venkata Ratnam Alubelli of Visakhapatnam (IN)

Saraswathi Sailaja Perumalla of Visakhapatnam (IN)

Gowri Pruthvi of Hyderabad (IN)

Sekhar Reddy Dandu Reddy of Visakhapatnam (IN)

DEFECT TRACKING AND REMEDIATION USING CLIENT-SIDE SCREEN RECORDING - A simplified explanation of the abstract

This abstract first appeared for US patent application 17524163 titled 'DEFECT TRACKING AND REMEDIATION USING CLIENT-SIDE SCREEN RECORDING

Simplified Explanation

The abstract describes a computer system that tracks and fixes defects in software applications. Here are the key points:

  • The system receives video data of a graphical user interface (GUI) recording when an application encounters an error.
  • It engages the user through natural language processing to obtain feedback about the error.
  • The video data and feedback are analyzed to determine the operations needed to reproduce the error.
  • Based on these operations, the system provides corrective actions to fix the error in the application.

Potential Applications

This technology can be applied in various industries and scenarios, including:

  • Software development: Developers can use this system to identify and fix bugs in their applications more efficiently.
  • Customer support: Support teams can use the system to troubleshoot and resolve issues reported by users.
  • Quality assurance: QA teams can utilize the system to track and remediate defects during the testing phase.
  • User experience improvement: The system can help identify and address usability issues in applications.

Problems Solved

The system addresses several problems related to defect tracking and remediation:

  • Manual error reproduction: It eliminates the need for manual reproduction of errors, saving time and effort.
  • Incomplete error information: By analyzing video data and obtaining user feedback, the system gathers comprehensive information about the error.
  • Inefficient bug fixing: The system provides specific corrective actions, streamlining the bug fixing process.

Benefits

The use of this technology offers several benefits:

  • Improved efficiency: The system automates error reproduction and provides targeted corrective actions, reducing the time and effort required for bug fixing.
  • Enhanced user experience: By quickly resolving errors, the system improves the overall user experience of software applications.
  • Better collaboration: The system facilitates communication between users and developers, leading to more effective defect tracking and remediation.
  • Cost savings: By streamlining the bug fixing process, the system helps reduce development and support costs.


Original Abstract Submitted

A computer system provides performs defect tracking and remediation. Video data is received, from a client computing device, corresponding to a recording of a graphical user interface of an application of the client computing device, wherein the video data is obtained in response to the application encountering an error. Feedback is obtained from a user of the client computing device by engaging the user via a natural language processing model. The video data and the feedback are analyzed to determine one or more operations to reproduce the error. One or more corrective actions, based on the determined one or more operations, are provided to remediate the error in the application. Embodiments of the present invention further include a method and program product for performing defect tracking and remediation in substantially the same manner described above.

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