Samsung electronics co., ltd. (20240259333). SERVER AND METHOD FOR CONTROLLING SAME simplified abstract
SERVER AND METHOD FOR CONTROLLING SAME
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SERVER AND METHOD FOR CONTROLLING SAME - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240259333 titled 'SERVER AND METHOD FOR CONTROLLING SAME
Simplified Explanation:
This patent application describes a method for controlling a server by obtaining information on a user's activity, determining the user's intent, interacting with a chatbot system to respond to the user's intent, and transmitting the response to the user terminal.
- Key Features and Innovation:
- Obtaining information on user activity - Determining user intent - Interacting with a chatbot system - Transmitting responses to user terminals
- Potential Applications:
- Customer service automation - Personalized user interactions - Streamlining user support processes
- Problems Solved:
- Enhancing user experience - Improving response time to user queries - Automating server control processes
- Benefits:
- Increased efficiency in user support - Enhanced user satisfaction - Streamlined server management
- Commercial Applications:
- Chatbot integration for customer service - Server management software - User interaction platforms
- Prior Art:
- Prior research on chatbot integration in server control systems - Studies on user intent determination algorithms
- Frequently Updated Research:
- Latest advancements in chatbot technology - Updates on user intent recognition algorithms
Questions about server control method: 1. How does this method improve user interactions with the server? 2. What are the potential challenges in implementing this control method effectively?
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Original Abstract Submitted
a server and a control method thereof are provided. the method for controlling the server includes obtaining information of an activity of a user using a service system, determining a user intent based on the information on the activity of the user, transmitting a question text to a chatbot system by obtaining the question text corresponding to the user intent based on the user intent, receiving a first response text to the question text from the chatbot system, determining whether to transmit the first response text to a user terminal of the user based on the first response text, and transmitting the first response text to the user terminal.