Toyota jidosha kabushiki kaisha (20240094725). REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD simplified abstract
Contents
- 1 REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Original Abstract Submitted
REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD
Organization Name
toyota jidosha kabushiki kaisha
Inventor(s)
Hiromitsu Kobayashi of Nagoya-shi (JP)
Hiromitsu Urano of Numazu-shi (JP)
REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240094725 titled 'REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD
Simplified Explanation
The patent application describes a remote assistance system that uses a database to match operators with similar past assistance scenes to a current assistance request. This system aims to improve the efficiency and effectiveness of remote assistance services.
- The system stores feature values of past assistance scenes for each operator.
- When a new assistance request is received, the system selects index items from a list of feature items.
- The system then identifies candidate operators whose past assistance scenes are similar to the current scene based on the feature values of the index items.
- Finally, the system selects an operator from the candidates to process the new assistance request.
Potential Applications
This technology could be applied in various industries such as customer service, technical support, emergency services, and remote troubleshooting.
Problems Solved
1. Efficient matching of operators to assistance requests. 2. Improved customer satisfaction through quicker and more accurate assistance.
Benefits
1. Faster response times for assistance requests. 2. Enhanced quality of assistance provided. 3. Optimal utilization of operator expertise.
Potential Commercial Applications
"Remote Assistance System for Efficient Operator Matching in Customer Service"
Possible Prior Art
One possible prior art could be a system that uses machine learning algorithms to match operators with assistance requests based on historical data and user preferences.
Unanswered Questions
How does the system ensure data privacy and security for both operators and users?
The patent application does not provide details on the measures taken to protect the data privacy and security of both operators and users. It would be important to understand how sensitive information is handled and stored within the system to prevent unauthorized access or misuse.
What is the scalability of the system in terms of handling a large volume of assistance requests and operators?
The patent application does not address the scalability of the system in terms of handling a large number of assistance requests and operators. It would be crucial to know how the system can efficiently manage and process a high volume of requests while maintaining performance and accuracy.
Original Abstract Submitted
a remote assistance system according to the present disclosure comprises a memory storing a database and one or more processors. the database manages, for each of a plurality of operators, feature values of a plurality of feature items regarding a last assistance scene. the one or more processors are configured to execute the following first to third processes. the first process is, when a new assistance request is received from s vehicle, specifying one or more index items from the plurality of feature items. the second process is specifying, from the plurality of operators, one or more candidate operators whose the last assistance scene is similar to a current assistance scene based on the feature values of the one or more index items. the third process is selecting an operator to process the new assistance request from the one or more candidate operators.
