Panasonic intellectual property management co., ltd. (20240126635). INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER-READABLE STORAGE MEDIUM STORING PROGRAM simplified abstract
Contents
- 1 INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER-READABLE STORAGE MEDIUM STORING PROGRAM
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER-READABLE STORAGE MEDIUM STORING PROGRAM - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Original Abstract Submitted
INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER-READABLE STORAGE MEDIUM STORING PROGRAM
Organization Name
panasonic intellectual property management co., ltd.
Inventor(s)
Mitsutaka Iwai of Kanagawa (JP)
Masamitsu Murase of Kyoto (JP)
INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER-READABLE STORAGE MEDIUM STORING PROGRAM - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240126635 titled 'INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER-READABLE STORAGE MEDIUM STORING PROGRAM
Simplified Explanation
The abstract describes a patent application for a processor that acquires device information related to client terminals, failure information, and failure resolution information to create a failure database. The processor then performs searches in the database to extract specific information for each client terminal and transmit it back to the terminal.
- Processor acquires device information, failure information, and failure resolution information.
- Generates a failure database containing the failure information and resolution information.
- Performs primary search in the failure database based on search information.
- Performs secondary search in the device information for specific client terminal information.
- Extracts specific information from the failure resolution information based on search results.
- Transmits specific information back to the client terminal.
Potential Applications
This technology could be applied in customer service systems, technical support services, and troubleshooting processes for electronic devices.
Problems Solved
This technology helps in efficiently resolving device failures, providing accurate information to clients, and streamlining the troubleshooting process.
Benefits
The benefits of this technology include improved customer satisfaction, faster issue resolution, and enhanced technical support services.
Potential Commercial Applications
Potential commercial applications of this technology include customer service software, technical support platforms, and device troubleshooting tools.
Possible Prior Art
One possible prior art for this technology could be existing customer service databases and technical support systems that perform similar functions.
Unanswered Questions
How does the processor prioritize which client terminal to extract specific information for first?
The abstract does not specify the criteria or algorithm used by the processor to prioritize client terminals for extracting specific information.
What security measures are in place to protect the client terminal information during the extraction and transmission process?
The abstract does not mention any security protocols or encryption methods used to safeguard the client terminal information during extraction and transmission.
Original Abstract Submitted
a processor of an information processing device acquires first device information including failure information related to each client terminal, and failure resolution information, and generates a failure database containing the failure information and the failure resolution information associated with each other. the processor acquires second device information related to each client terminal at a predetermined time interval, and performs, in the failure database, primary search for the failure resolution information based on information for search for searching for the failure resolution information. the processor performs, in the second device information, secondary search for the information of the client terminal specified by the information for search, extracts specific information of the specified client terminal from the failure resolution information by extracting information corresponding to a result of the secondary search from a result of the primary search, and transmits the specific information to the specified client terminal by the output unit.
