Google llc (20240105180). SYSTEMS, METHODS, AND APPARATUSES FOR RESUMING DIALOG SESSIONS VIA AUTOMATED ASSISTANT simplified abstract

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SYSTEMS, METHODS, AND APPARATUSES FOR RESUMING DIALOG SESSIONS VIA AUTOMATED ASSISTANT

Organization Name

google llc

Inventor(s)

Vikram Aggarwal of Palo Alto CA (US)

Jung Eun Kim of San Francisco CA (US)

Deniz Binay of Sunnyvale CA (US)

SYSTEMS, METHODS, AND APPARATUSES FOR RESUMING DIALOG SESSIONS VIA AUTOMATED ASSISTANT - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240105180 titled 'SYSTEMS, METHODS, AND APPARATUSES FOR RESUMING DIALOG SESSIONS VIA AUTOMATED ASSISTANT

Simplified Explanation

The patent application describes a method for storing incomplete dialog sessions between a user and an automated assistant, allowing the user to resume the interaction at a later time to complete certain actions.

  • The automated assistant stores incomplete dialog sessions when a user becomes distracted during interaction.
  • The user can express interest in completing the dialog session, and the assistant provides a selectable element to reopen the session.
  • The user can then continue the dialog session to complete the originally intended action with the automated assistant.

Potential Applications

This technology could be applied in customer service chatbots, virtual assistants, and interactive voice response systems to allow users to resume interrupted conversations and complete tasks.

Problems Solved

1. Users getting distracted during interactions with automated assistants. 2. Incomplete dialog sessions leading to actions not being performed by the assistant.

Benefits

1. Improved user experience by allowing users to easily resume and complete interactions. 2. Increased efficiency in completing tasks with automated assistants.

Potential Commercial Applications

"Enhancing User Experience with Resumable Dialog Sessions in Automated Assistants"

Possible Prior Art

There may be prior art related to storing incomplete interactions with automated systems, but specific examples are not provided in the abstract.

Unanswered Questions

How does the system handle security and privacy concerns related to storing dialog sessions?

The article does not address the potential security and privacy implications of storing incomplete dialog sessions between users and automated assistants.

What measures are in place to prevent misuse of the stored dialog sessions?

The article does not mention any safeguards or protocols to prevent unauthorized access or misuse of the stored dialog sessions.


Original Abstract Submitted

methods, apparatus, systems, and computer-readable media are provided for storing incomplete dialog sessions between a user and an automated assistant in order that the dialog sessions can be completed in furtherance of certain actions. while interacting with an automated assistant, a user can become distracted and not complete the interaction to the point of the automated assistant performing some action. in response, the automated assistant can store the interaction as a dialog session. subsequently, the user may express interest, directly or indirectly, in completing the dialog session, and the automated assistant can provide the user with a selectable element that, when selected, causes the dialog session to be reopened. the user can then continue the dialog session with the automated assistant in order that the originally intended action can be performed by the automated assistant.