20240020615. SYSTEM AND METHOD FOR EVALUATING DIGITAL SERVICE simplified abstract (ISKY RESEARCH PTE. LTD.)
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SYSTEM AND METHOD FOR EVALUATING DIGITAL SERVICE
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Inventor(s)
SYSTEM AND METHOD FOR EVALUATING DIGITAL SERVICE - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240020615 titled 'SYSTEM AND METHOD FOR EVALUATING DIGITAL SERVICE
Simplified Explanation
The patent application describes a method for evaluating a digital service. Here are the key points:
- The method involves defining benchmarks for different categories of the service.
- For each benchmark, at least two options are defined, and a weight value is assigned to each option.
- Users provide responses by selecting one of the options for each benchmark.
- The processor calculates a weighted total value for each benchmark based on the selected options.
- The availability of specific functionalities related to the benchmarks is determined.
- Benchmark values are assigned based on the calculated weighted total values if the corresponding functionality is available.
- A digital service score is calculated by summing the assigned benchmark values and the weighted total values.
Potential applications of this technology:
- Evaluating the performance and quality of digital services such as websites, apps, or online platforms.
- Comparing different digital services based on predefined benchmarks and user feedback.
- Providing feedback and recommendations for improving digital services based on the calculated scores.
Problems solved by this technology:
- Lack of a standardized method for evaluating and comparing digital services.
- Difficulty in assessing the overall performance and quality of a digital service.
- Inefficient feedback collection and analysis process.
Benefits of this technology:
- Provides a systematic and objective evaluation of digital services.
- Enables users to make informed decisions when choosing between different services.
- Helps service providers identify areas for improvement and enhance user satisfaction.
Original Abstract Submitted
disclosed is a method for evaluating a digital service. the method comprises defining, via processor, benchmarks for plurality of service categories; defining, via the processor, at least two options for each of the benchmarks; defining, via the processor, a weight value for each of the at least two options; receiving, via the processor, responses in the form of selection of one of the at least two options; calculating, via the processor, a weighted total value for each benchmark; determining, via the processor, if a particular functionality related with one of the benchmarks is available; assigning, via the processor, a benchmark value to each benchmark equal to the calculated weighted total value for the corresponding benchmark of the benchmarks if the particular functionality is available; and calculating, via the processor, a digital service score based on a sum of the assigned benchmark values and a sum of the weighted total value.
