18374472. DIRECTING CUSTOMERS OF A QUICK SERVICE RESTAURANT FOR OPTIMAL CUSTOMER MANAGEMENT USING DIGITAL SIGNS simplified abstract (Insight Direct USA, Inc.)

DIRECTING CUSTOMERS OF A QUICK SERVICE RESTAURANT FOR OPTIMAL CUSTOMER MANAGEMENT USING DIGITAL SIGNS

Organization Name

Insight Direct USA, Inc.

Inventor(s)

Andrew Schwenker of Mahomet IL (US)

Antoine E. Hall of Spring Hope NC (US)

Ilya Eliashevsky of Milford CT (US)

Ryan Miller of Columbus OH (US)

Tony Lunt of Union KY (US)

DIRECTING CUSTOMERS OF A QUICK SERVICE RESTAURANT FOR OPTIMAL CUSTOMER MANAGEMENT USING DIGITAL SIGNS - A simplified explanation of the abstract

This abstract first appeared for US patent application 18374472 titled 'DIRECTING CUSTOMERS OF A QUICK SERVICE RESTAURANT FOR OPTIMAL CUSTOMER MANAGEMENT USING DIGITAL SIGNS

Simplified Explanation

The abstract describes a method of delivering an order to a customer of a quick service restaurant by determining the time needed to prepare the food items, identifying the customer's vehicle, directing the customer to a drive-through lane or waiting spot based on the preparation time, and delivering the order to the customer.

• Receiving an order from the customer that includes at least one food item
• Determining the time needed to prepare the food item
• Identifying the customer's vehicle entering the restaurant's zone
• Directing the customer to a drive-through lane or waiting spot based on preparation time
• Delivering the order to the customer in the drive-through lane or waiting spot

Potential Applications

This technology could be applied to other quick service restaurants to streamline the order delivery process and improve customer satisfaction.

Problems Solved

This technology solves the problem of efficiently delivering orders to customers in a timely manner, especially during peak hours.

Benefits

The benefits of this technology include reducing wait times for customers, improving order accuracy, and enhancing overall customer experience.

Potential Commercial Applications

The potential commercial applications of this technology include quick service restaurants, fast food chains, and drive-through establishments.

Possible Prior Art

One possible prior art could be the use of order tracking systems in fast food restaurants to monitor and manage order preparation and delivery processes.

How does this technology impact customer satisfaction?

This technology can significantly improve customer satisfaction by reducing wait times and ensuring timely delivery of orders.

What are the potential cost implications for implementing this technology?

The cost implications of implementing this technology may include initial setup costs, maintenance expenses, and training for staff to use the system effectively.

Original Abstract Submitted

A method of delivering an order to a customer of a quick service restaurant can include receiving, from the customer, an order that includes at least one food time in need of preparation; determining, by a computer processor, an amount of time needed to prepare the at least one food item; identifying a vehicle of the customer that enters a zone surrounding the quick service restaurant; depending on an amount of time needed to complete preparation of the at least one food item at the moment when the vehicle is identified within the zone, directing the customer to either at least one drive-through lane or a waiting spot; and delivering the order to the customer either in the at least one drive-through lane or at the waiting spot.