17971381. OPTIMAL SELECTION OF A SERVICE REQUEST RESPONSE TEAM simplified abstract (International Business Machines Corporation)

OPTIMAL SELECTION OF A SERVICE REQUEST RESPONSE TEAM

Organization Name

International Business Machines Corporation

Inventor(s)

Soumitra Sarkar of Cary NC (US)

Yu Deng of Yorktown Heights NY (US)

John Alan Bivens of Ossining NY (US)

Muhammad Jawad Paracha of Karachi (PK)

Ruchi Mahindru of Elmsford NY (US)

OPTIMAL SELECTION OF A SERVICE REQUEST RESPONSE TEAM - A simplified explanation of the abstract

This abstract first appeared for US patent application 17971381 titled 'OPTIMAL SELECTION OF A SERVICE REQUEST RESPONSE TEAM

Simplified Explanation

- An embodiment involves creating a record for an action item in response to a service request, which includes a service requirement. - The embodiment searches vendor records for potential vendors related to the service requirement and provides a list of candidate vendors. - The action item record is updated with the list of candidate vendors, and an optimal vendor team is determined based on reputation and cost data of each vendor. - The action plan record is updated to include the optimal vendor team, leading to the creation of a vendor team dispatch request.

Potential Applications

This technology could be applied in project management software, service provider platforms, and supply chain management systems.

Problems Solved

- Streamlining the process of selecting vendors for specific service requirements. - Improving efficiency in creating optimal vendor teams for action plans. - Enhancing decision-making based on reputation and cost data.

Benefits

- Faster response to service requests. - Cost-effective vendor selection. - Improved project execution through optimal vendor team formation.

Original Abstract Submitted

An embodiment includes creating an action item record corresponding to an action item of an action plan record that is responsive to a service request. The action item record comprises a service requirement of the action item. The embodiment executes a querying process that searches vendor records for candidate vendors associated with the service requirement and returns a set of candidate vendors. The embodiment updates the action item record with the set of candidate vendors and determines an optimal vendor team based at least in part on reputation data and cost data associated with each of the candidate vendors. The embodiment updates the action plan record to include the optimal vendor team, which triggers creation of a vendor team dispatch request.