17936641. USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM simplified abstract (Atlassian Pty Ltd.)
Contents
- 1 USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Unanswered Questions
- 1.11 Original Abstract Submitted
USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
Organization Name
Inventor(s)
Gokce Erdogan of Istanbul (TR)
USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM - A simplified explanation of the abstract
This abstract first appeared for US patent application 17936641 titled 'USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
Simplified Explanation
Embodiments provide a user-defined external support request routing platform for routing a client support request initiated by a client computing device associated with an external communications platform. Embodiments also include receiving a support communications integration definition object comprising an external communications platform type identifier, an external communications platform provider identifier, an external communications platform address, and an external communications platform credential. In response to receiving the support communications integration definition object, embodiments update a support communications platform integration associated with an external communications support request routing system. Embodiments also include parsing a client support request to identify support routing data and determining a designated external communications platform address and a designated external communications platform credential from the support communications platform integration based on the support routing data. Embodiments also include causing output of the client support request to the designated external communications platform address and initiating a client support session.
- User-defined external support request routing platform
- Support communications integration definition object
- External communications platform address and credential
- Routing client support requests to designated external communications platform
- Initiating client support session
Potential Applications
This technology can be applied in customer service industries, technical support services, and help desk support systems.
Problems Solved
This technology solves the problem of efficiently routing client support requests to the appropriate external communications platform, streamlining the support process and improving customer satisfaction.
Benefits
The benefits of this technology include improved customer service efficiency, faster response times, and better organization of support requests.
Potential Commercial Applications
Potential commercial applications of this technology include customer service software, support ticketing systems, and help desk management platforms.
Possible Prior Art
One possible prior art for this technology could be existing customer service software that includes support request routing features.
Unanswered Questions
How does this technology handle multiple support requests simultaneously?
The article does not provide information on how the system manages and prioritizes multiple support requests.
What security measures are in place to protect client information during the support session?
The article does not address the security protocols implemented to safeguard client data during the support session.
Original Abstract Submitted
Embodiments provide a user-defined external support request routing platform for routing a client support request initiated by a client computing device associated with an external communications platform. Embodiments also include receiving a support communications integration definition object comprising an external communications platform type identifier, an external communications platform provider identifier, an external communications platform address, and an external communications platform credential. In response to receiving the support communications integration definition object, embodiments update a support communications platform integration associated with an external communications support request routing system. Embodiments also include parsing a client support request to identify support routing data and determining a designated external communications platform address and a designated external communications platform credential from the support communications platform integration based on the support routing data. Embodiments also include causing output of the client support request to the designated external communications platform address and initiating a client support session.
