View source for 18538025. FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES simplified abstract (Capital One Services, LLC)

=FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES=


==Organization Name==

[[:Category:Capital One Services, LLC|Capital One Services, LLC]]


[[Category:Capital One Services, LLC]]

==Inventor(s)==

[[:Category:Jerry Wagner of Chesterfield VA (US)|Jerry Wagner of Chesterfield VA (US)]][[Category:Jerry Wagner of Chesterfield VA (US)]]

[[:Category:Mario Munoz of Richmond VA (US)|Mario Munoz of Richmond VA (US)]][[Category:Mario Munoz of Richmond VA (US)]]

==FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES - A simplified explanation of the abstract==


This abstract first appeared for US patent application 18538025 titled 'FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES

==Simplified Explanation==

The abstract describes a monitoring platform that collects reviews associated with a product or service from various sources, processes the reviews to determine additional information, selects a particular review using a machine learning model, prompts for a response to the selected review on a client device, and posts the response to the source associated with the review.

* The monitoring platform collects reviews and additional information associated with products or services.
* A machine learning model is used to select a specific review based on the review information and additional review information.
* The platform prompts for a response to the selected review on a client device and posts the response to the source associated with the review.

== Potential Applications ==
This technology could be applied in e-commerce platforms, social media websites, and online review platforms to improve user engagement and interaction with reviews.

== Problems Solved ==
This technology helps in efficiently managing and responding to reviews, enhancing the user experience, and increasing customer satisfaction.

== Benefits ==
The platform automates the process of selecting and responding to reviews, saving time and effort for businesses. It also allows for more personalized and timely responses to customer feedback.

== Potential Commercial Applications ==
"Enhancing User Engagement and Interaction through Review Monitoring and Response Automation"

== Possible Prior Art ==
One possible prior art could be the use of sentiment analysis tools to analyze reviews and provide insights for businesses. Another could be the use of chatbots to automate responses to customer feedback.

=== Unanswered Questions ===

=== How does the platform ensure the accuracy and relevance of the additional review information processed? ===
The platform may use algorithms to analyze the additional review information and cross-reference it with other sources to verify its accuracy and relevance.

=== What measures are in place to protect user privacy and data security when collecting and processing reviews? ===
The platform may implement encryption protocols, data anonymization techniques, and secure storage practices to safeguard user privacy and data security throughout the review collection and processing process.


==Original Abstract Submitted==

A monitoring platform may obtain information that identifies a product or service and may collect one or more reviews associated with the product or service from a plurality of sources, wherein each review includes respective review information. The monitoring platform may process the one or more reviews to determine respective additional review information associated with each review of the one or more reviews. The monitoring platform may select, using a machine learning model, a particular review, of the one or more reviews, based on the review information and the additional review information associated with the one or more reviews. The monitoring platform may cause display, on a display of a client device, of a prompt for a response to the particular review and may obtain the response from the client device. The monitoring platform may cause the response to be posted to a source associated with the particular review.



[[Category:G06Q30/0282]]
[[Category:G06F9/54]]
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